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Internet goes out every time I try to play ESO (PC) Please help!


Started by Siphox
Post #177311
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Hi, I just recently finished downloading ESO for the first time. But whenever I try to play the game, I can get about as far as character creation’s “face customization” before my internet turns off. My internet turns off completely for about 10 seconds, then turns back on, effectively kicking me out of the game back to the main menu. Has anyone else had this problem? Does anyone know how to fix it? I can play other online games like rocket leauge, garrys mod, minecraft, tf2, and ark survival evolved just fine without my internet going out. Its only for this game.



Thanks!
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Post #177331
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I had a simular problem. I had to configure the ports on my internet connection to allow game to communicate freely with my computer.My fire wall thought I was under attack and would sever connection temperairly until game disconnected. Ask support for the port config. numbers.
Hope this helps
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Post #177334
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Aldmeri Dominion
Altmer
(September 7th 2015, 03:10 PM)Johnny Canuck Wrote: I had a simular problem. I had to configure the ports on my internet connection to allow game to communicate freely with my computer.My fire wall thought I was under attack and would sever connection temperairly until game disconnected. Ask support for the port config. numbers.
Hope this helps

I have this info from them:

"Automatically run the launcher as administrator:

· Right-click on the launcher icon.
· Click on Properties.
· In the Shortcut tab, click on the Advanced button.
· Tick the Run as an administrator box, and then click on OK.
· This option may be available under the Compatibility tab of some versions of Windows.

Step 3: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online: Tamriel Unlimited folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.

Step 4: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.

To do this, access a setup utility for the router. Try opening a web browser and typing "192.168.1.1" into the address bar. If that does not work, players will need to find out what their router's IP address is. To do this, follow the directions below:

Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig to get the information.

Please note that the computer's IP address is IPv4 and the router IP is under the Default Gateway.

There should be a prompt for a username and password to enter the router's setup utility. The following are four commonly used default combinations that players can try. If you have previously entered the gateway, you may have setup another combination that you should enter here instead:

Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin

Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to Low. These firewalls are additional security to any firewalls installed on a player's computer.

While players are in their router, they should also forward ports that the game uses. On the "Port Forwarding" screen, there should be a button called Add Port Forwarding or Add Service. Press it and enter the port details. Below are the three sets players will want to create:

Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding

Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding

Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding

Once the port forwarding is complete, please flush the DNS:

Press Win+X to open the menu.
Right-click on Command Prompt and select Run as Administrator.
Type ipconfig /flushdns and hit Enter.
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route.

Then, to powercycle a home network, follow these steps:

1. Turn off the router by unplugging it. Players who have a modem and router in one device should turn it off and then proceed to step 3.
2. Turn off the DSL or cable modem for three minutes.
1. Note: If the modem has one, please remove the backup battery to completely turn off the modem.
3. Turn off all computers attached to the network.
4. Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. Players who have a modem and router in one device should proceed to step 6 after it connects to their ISP.
5. Once the modem completes the connection to the ISP, plug in the router. Let it complete its power on Test before proceeding to the next step."
- ESO tech support


Skyrim conquerer. Morrowind and Oblivion vet. Long-time single-player computer gamer W/custom-made hi-perf OCd PC. Mostly RTS and a few action games.
Noob to MMOs.
Crappy satellite Internet very laggy pings 700-1000 not god for gaming, can't play most online games but ESO works good enough.
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